RENEWAL BY ANDERSEN SUMMARY
Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential.
Renewal by Andersen is looking to add an Ordering Retail Service Representative (RSR) I to our team in Des Plaines, IL. This position will be hybrid- both in office and remote. The Ordering Retail Service Representative will focus on providing customer service for delivery partners and customers. This is not a customer facing role and is more closely aligned to data entry and administrative duties. This role will require you to be onsite a few days a week. Training period will be 5 days in office.
RESPONSIBILITIES:
* Processes complex orders/requests, with 100% accuracy from intake to filing.
* Ensures customer management system is updated appropriately.
* Clarifies, diagnoses, and resolves customer order issues.
* Creates packets or other materials as required for sales fulfillment process.
* Prepares customer correspondence.
* Identifies and implements ways to improve overall level of service.
* Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
* Administers programs, e.g. customer referral program.
* May train others in office and customer service processes.
* May create purchase orders, process payments or process receipts.
QUALIFICATIONS:
* High school diploma or equivalent plus 1-3 years' work experience to include order processing work.
* Demonstrated word processing, spreadsheet and general computer skills.
* Strong phone etiquette & verbal skills to facilitate problem resolution.
* Intermediate writing skills.
* Able to determine customer needs and assist in resolving issues for assigned area.
* Knowledge of Products/Services.
* Persuasiveness.
* Time Management.
* Results orientation.
CULTURE AND BENEFITS:
We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers' expectations. In addition to excellent earning potential, we offer excellent benefits, such as low cost medical and dental insurance, and affordable dependent coverage. The other benefits may include:
* Vision/Life Insurance
* Health Savings Account contributions
* Paid holidays plus PTO
* 401(k) plan contributions
* Professional development and tuition reimbursement opportunities
* A culture that supports work-life balance
* An environment where collaboration is key
* Volunteer opportunities - on company time
* Employee Resource Networks
* Environmentally conscious business outcomes
* 12,000+ employees and career opportunities nationwide
Salary Information:
Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $19.45-28.15 an hour plus incentive.
In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
At this time, we not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider reapplying to this position.
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Posting City: Des Plaines, IL
