Opportunity

Kohler Company, the #1 rated consumer brand in plumbing manufacturing, is looking for a Journeyman Plumber for their Kohler Services Walk-in-Bath and Shower business. This is a newly created team where you'll have the opportunity to lead and work directly with our end customers and bring their shower & bath space vision to life!

The Journeyman Plumber is responsible for achieving quality installation of KOHLER brand products that exceed industry standards and our clients expectations. This team member must maintain professional behavior, both at the job sites and while representing the KOHLER brand, during the workday.

Specific Responsibilities

• Responsible for installation and plumbing work related to Kohler Services shower and walk-in bath products, including water heater additions or replacements.
• Ensure accurate suitability of proposed work area prior to demolition or start of work. Identify visible defects that will/could prevent achieving KOHLER's expected installation standards.
• Confirm details of proposed installation with customer prior to start using confirmation form used by production at job check verification. Explain installation process in simple terms to establish trust and confidence with customer.
• Ensure work is performed in compliance with all applicable codes and perform testing to ensure proper and safe operation.
• Maintain a clean and professional work area, including outside customers home and the work vehicle, during the workday.
• Responsible for providing the consumer the following service & materials as part of the installation process:
• Review warranty information
• Show the consumer how to use the product
• Sign off to the close of the permit
• Collect final payment
• Provide leave behind materials for all of the above
• Responsible for timely reporting and updates in CRM as directed by the Supervisor - Installer
• Plans and prioritizes work to meet commitments aligned with organizational goals.
• Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business and product installation objectives.
• Manages and applies safe systems of work without supervision and provides technical guidance when required.
• Works with full competence to employ customer-oriented behaviors that help installers connect with their customers in productive and efficient ways, creating positive, defining moments.
• Works with full competence to employ a systematic process for solving technical issues by identifying the problems and risks involved, then selecting an appropriate solution.