Overview
Sally Beauty Assistant Manager
Sally Beauty is one of the largest hair and beauty suppliers in the world, and we are on a mission to empower our customers to express themselves through hair. At Sally - We want to inspire a more colorful, confident, and welcoming world.
We are looking for a confident and reliable Assistant Store Manager to support our Store Manager with the daily business operations. The Assistant Store Manager's responsibilities include assisting customers, training our associates, managing inventory, and ensuring a safe, clean store environment. You should also be able to promptly address and resolve customer and staff issues.
To be successful as an Assistant Store Manager you should have strong leadership and decision-making skills. An outstanding candidate will also demonstrate excellent interpersonal, organizational, and problem-solving skills.
Primary Duties
- Demonstrate and coach our teams to maximize sales and customer loyalty program in assigned stores.
- Provide supervision and support the direction planning of associates daily goals and activities to deliver an exceptional customer experience.
- Foster an environment of diversity, inclusion and belonging.
- Acts as point of contact to resolve customer issues and concerns in the absence of the Store Manager.
- Work with your Store Manager to analyzes store trends and anticipate customer demands.
- Assist with engaging, training, and developing the team to achieve positive results, while maintaining a positive environment and decreasing issues.
- Ensure execution of all company processes in a timely manner and follow through with Company directives, and assignments.
- Keep the store environment clean, organized, and safe for associates and customers.
- Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store.
Knowledge, Skills/Abilities and Requirements
- High School Diploma or equivalent preferred.
- Minimum 3+ years retail sales/customer service experience preferred.
- At least 1+ year(s) prior management experience preferred.
- Ability to lead or support a team of associates to meet business objectives.
- Can effectively communicate with team and management.
- Must have scheduling availability to meet the needs of the business.
- Cosmetology license desirable, but not required.
Competencies
- Customer Focused Partner
- Results Driver
- Problem Solver Decision Maker
- Passionate Learner
- Flexible Agile Adapter
- Talent Builder
- Effective Communicator
- Team Builder
Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
- Task Level High
- Departmental/Division Level High
- Project Level High
- Consultative Level High
The amount of discretion or freedom this position has
- Strict Adherence to Guidelines
- Interprets and Adapts Guidelines
- Develops and Implements Guidelines
Working Conditions/Physical Requirements:
The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. Must be able to lift-up to 25 lbs., occasionally while on a ladder, with or without accommodation. May be exposed to fumes, chemicals, and odors upon occasion.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, disability, or any other category under applicable law.
Sally Beauty, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
