Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
This position is responsible for answering and directing phone calls from internal and external callers. Calls may be routine or emergency calls for assistance.
Responsibilities:
Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures. For emergency situations, initiates procedures, notifies the appropriate response teams(s) and follows-up to ensure appropriate response occurred.
Maintains and updates information database and a variety of statistical reports reflecting the number of calls received, call distribution, and client data.
Provides general information and assistance to callers regarding hospital hours, procedures, or departments.
Records changes in information in order to maintain familiarity with schedules, phone numbers, and other pertinent information.
Other Information
Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
Professional Experience Requirements:
● Two (2) years of clerical experience involving considerable telephone communication, public contact and record keeping or six (6) months as a communication center operator or an equivalent combination of education, training and experience
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Patient Access RHC
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $15.40 - $21.95 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Rotating
Location of Job: US:NC:Eden
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
