It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Who will you be working with?
To manage both simple and complex orders from inquiry to booking within the Central Hub of the Customer Service Center of Excellence.
How will you make a difference?
Owns day to day responsibility for dispositioning any web-based inquiries received via www.wabteccorp.com, www.wabtec.com, the Customer Web Center (CWC) or other channel.
What do we want to know about you?
• Experience with ERP systems such as Oracle or SAP.
• Experience with Customer Service or Inside Sales
• Demonstrate an understanding of customers’ expectations and commitment to quality of continuous service.
• Ability to work on own initiative as well as part of a team.
• Excellent communications skills both written and oral, with the ability to communicate at all levels.
• Excellent written and verbal English and local language skills
• Manage time effectively and prioritize work to meet deadlines. Accustomed to working unsupervised and under pressure, dealing with conflicting demands.
• Willingness to undertake the many varied duties vital to this position and keen to adopt new challenges.
Desired Characteristics
• Computer proficiency
• Process mindset
• Oracle experience
• Undergraduate degree
What will your typical day look like?
1. Responsible for responding to and documenting spot quotations via Oracle
a. Responses may be required to be provided to internal resources or directly to customers
b. Quote requests must be documented in Oracle
2. Responsible for manual entry of orders received via email, fax or phone
a. Entry may be required in either Oracle - "Edison" or Oracle - "Westinghouse" instances
3. Responsible for solving or driving timely resolution of order errors (VEOS or other)
4. Responsible for providing accurate Sales Order Acknowledgements directly to customers
5. Provide backup support for Warranty order entry as needed.
6. Work with Comm Ops team for successful ITO to OTR handoff of LTPA orders, Program orders or other special deals ensuring delivery schedule and customer expectations are viable.
Additional Responsibilities:
1. To comply with Wabtec Corporate & local Environment, Health & Safety requirements at all times.
2. Professionally represent Wabtec at all times, but especially during all customer communications.
3. Contribute to creation of an Inside Sales team strategy, planning and training program.
4. Actively contribute to all continuous process improvement efforts within the Customer Service COE.
5. Document retention consistent with Wabtec Corporate policy.
You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.
More information on offered benefits, which include health, welfare, and retirement, is available at mywabtecbenefits.com.
Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
