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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Ensure all required Reg X/ECOA/Investor/Insurer/Policy requirements and timeframes are met. Evaluate Borrower Request Packages and request additional information and/or documentation from the clients when required. Review of borrower financial information including calculation of income and expenses to determine net surplus and debt-to-income ratios in accordance with Truist Loss Mitigation income policy. Evaluate Loss Mitigation Borrower Request Packages including requested additional information and/or documentation from the clients when required Ensure all assigned cases are worked in accordance with regulatory, investor/insurer, and Truist Policy requirements and timelines. Complete accurate calculations of workout plan options and including the generation of the workout agreement. Generation and follow up of Modification Documents including preparing and tracking of recording with the county. Evaluate short sale purchase offers , valuations, and sales contracts as part of liquidation option review Communicate with clients regarding missing information, documents clarification, decisions, and follow up’s. Ensure all verbal and written communication with clients is timely, clear, professional, and documented in the appropriate systems. Update and document all tracking systems including the clear and accurate documentation of the accounts worked. Ability to work from home, if required by manager or job function, in accordance with the organizational telecommuting requirements. Other duties and projects as assigned

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or equivalent education and/or training required. One year of mortgage experience or equivalent training and/or education Strong analytical and organizational skills with great attention to detail Ability to grasp concepts quickly and make sound decisions Proficient in Microsoft Office to include Word, Excel and Outlook Strong customer service skills Strong verbal and written communication skills Two years of experience in a direct customer contact, service, collections, loan workout or sales environment or related financial services experience

Preferred Qualifications:

Bachelor’s Degree Loss Mitigation Experience Knowledge of basic collection, mortgage servicing, or default servicing concepts Supervisory/Management/Leadership experience a plus Complex Excel formulas and macro’s a plus

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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