IT Technical Product Manager - Disaster Recovery at Costco in Issaquah, WA

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks eighth in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Product Managers are responsible for setting a product vision and strategy, drawing out the most value from a product and guiding Product Owners to execute on the product vision. The Product Manager also works closely with architects and other technical leads to ensure the solution effectively addresses program priorities while maintaining technical integrity. The Product Manager also attends most relevant product management meetings, planning, and backlog/vision refinement sessions. Product Managers work with Product Owners and customers to understand and communicate their needs, define system features, and participate in validation.

The Product Manager will be assisting Costco in rolling out disaster recovery and data center build initiatives. This role requires proficient experience managing complex technical, enterprise level initiatives. The role will require the ability to communicate with vendors, business teams, engineers, managers, and executives.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● Collaborates with architects to understand the need to address technical debt and support technical innovation.

● Leads activities to support the delivery of new functionality including product launch communications, training materials, user acceptance testing, business validation, success criteria measurement and analysis, and post-deployment analysis to identify improvements.

● Participates in program ceremonies (e.g., product increment planning sessions, retrospectives, etc.)

● Facilitates system demos to demonstrate the enablement of new features and capabilities integrated across several products to program stakeholders.

● Coordinates the development and maintenance of a given product through the collaboration and partnership with internal customers, vendors, and strategic partners.

● Defines the product roadmap and collaborates with Product Owners and Release Managers to create release plans and backlogs.

● Writes features and success criteria with key stakeholders and business leaders.

● Refines the product roadmap based on insights gained from customer feedback.

● Facilitates Product Owner “Scrum-of-Scrum” meetings to drive alignment across product teams and assess and review scope adjustments.

● Makes final business decisions related to the product with input from business and technology stakeholders.

● Manages large-scale, technical projects, often with multiple internal and external partners/stakeholders.

● Supports Disaster Recovery vision and goals by ensuring a clear backlog of features and user stories are developed by various teams to deliver key project milestones.

● Articulates requirements for technical teams with detailed acceptance criteria.

● Uses data and insights effectively from multiple sources that benefits the business and the members.

● Pursues incremental delivery constantly by looking for ways to meet disaster recovery goals and learn from members and end-users through frequent, measurable enhancements.

● Works collaboratively and uses best practices with the delivery teams to support backlog refinement, sprint planning, and long-term release planning. Monitors and improves product health.

● Ensures completed stories meet acceptance criteria by reviewing test plans, the output of automated testing, or where necessary, contributing to manual testing efforts. Prioritize and collaborate in resolution of issues and defects.

● Seeks and improves processes across the entire product team.

● Defines, plans, and executes to plan. Provides a laser focus approach to managing scope, schedule, budget, and resource allocation.

● Manages two or more global enterprise projects simultaneously.

● Collaborates with Architects, Information Security, Engineers, Vendors, and business leaders across business-facing portfolios.

● Develops and executes communication, training, and post-delivery support plans.

● Defines, tracks, and communicates project milestones.

● Mentors team members in project management artifacts, processes, tools, and techniques

● Ensures all project artifacts and deliverables are documented, approved, and stored for re-usability, support, and audit purposes in designated project tools.

● Provides appropriate staffing recommendations based on scope, work effort assessment, and necessary skills.

● Develops project budgets, manages changes, and tracks actual costs and variance to approved budget.

REQUIRED

● 10+ years’ experience managing complex global scale Business Continuity and Disaster Recovery technical projects building out Disaster Recovery Solutions.

● Strong technical background with the ability to understand complex technical concepts and work closely with engineering teams. A degree in Computer Science, Engineering, or a related field OR equivalent experience is required.

● Ability to think strategically and translate business goals into actionable plans.

● Proven leadership skills with the ability to mentor and guide teams.

● Demonstrated ability to hold teams and partners accountable for delivering high-quality, resilient, and stable solutions.

● Proven track record for successful delivery of projects and working cross-functionally with business and IT stakeholders.

● Proven ability to develop business relationships and communicate successfully with people at all levels of management; and exhibit excellent interpersonal and diplomacy skills.

● Experience managing program and project level budgets including SaaS and capital expenditures.

● Ability to manage the program's architectural and technical strategies.

● Experience with Agile development methodologies and tools.

● Strong analytical approach, with attention to detail and excellent reporting skills.

● Ability to lead the resolution of high impact Issues and Risks.

● Strong communication skills, both oral and written, including presentation skills.

● Experience working with and managing Internal Audit requirements.

● Proven history of meeting deadlines, within project constraints while delivering quality solutions.

● Ability to work effectively with professionals at all levels.

● Excellent and effective delegation skills, with strong follow-up skills.

● Ability to define and execute a project communication plan.

● Extremely responsive, with a strong sense of urgency, and works with a positive attitude.

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

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