Job Summary

We are seeking a Head, Cash Management Operations, The Americas to join our team at Standard Chartered Bank in Newark. The successful candidate will be leading the operational support to the Bank's US Dollar FI Clearing business, working with the COO Cash as well as other team members to drive business improvements and efficiencies and be seen as an expert in this area by internal and external stakeholders.

The successful candidate will oversee Cash Operations supporting clients based in the Americas region and providing US Dollar Clearing capabilities to clients across the network. This includes operational activities performed by all teams in the Americas and teams based in hub locations supporting the Americas from offshore.

A deep understanding of cash payments, including US Dollar Clearing, will be essential for the role, as well as experience in managing cross-border international payment flows.

Key Responsibilities

• Lead the Cash Client Journey supporting clients based in the Americas region and providing US Dollar Clearing capabilities to clients across the network. This includes Factory and Studio based activity performed by all teams in the Americas and teams based in hub locations supporting the Americas.
• Drive constant client input into the client journey to elevate the client experience and lead the service teams to deliver high-quality client interactions with solutions that meet client expectations.
• Work with the Global and Regional Cash and Digital, Data and platform stakeholders/partners to refine and implement the business strategy agenda, incorporating macro-economic, geo-political and regulatory changes.
• Ensure commercialization of all cash management products, focusing on market trends and regulations that will impact business and volume growth.
• Collaborate with the integrated middle office and implementation team (country and hub) to facilitate client onboarding and ensure initial transaction handling meets the client's expectations (e.g. seamless and error free).
• Work with Regional COO, Country COO and Cluster COO's to agree regional and local priorities, resolve issues around the operating model, systems and processes, and develop and implement a business aligned strategy that meets client requirements, including a human capital agenda for development of key skills across the region (e.g. new ways of working and product expertise).
• Own the end to end accountability for transaction processing and operational delivery of cash products to enable front to back, seamless, client focus delivery - working with client segment leads and transaction banking business head. Ensure systems, capabilities, infrastructure and processes are fit for purpose and are implemented as per required standard and remediated where not.
• Own the financial performance targets of front to back operations and prioritize investments into ensuring the client journey achieves delivery of the product backlog in line with the business strategy.
• Challenge status quo and drive courageous conversations to ensure we are doing business with the right clients, with a sustainable cost/income ratio.
• Own the end to end accountability for USD Clearing Sanctions Screening process ensuring compliance with all applicable external regulatory requirements and internal bank policies.
• US Onshore Supervisor responsibilities for processing activities outsourced to HUBs in Chennai and Kuala Lumpur.

Day-to-Day Tasks

• Responsible for supervising US Cash Operations on strategy, operating model, risk and control standards and compliance with regulations, and ensure business processes are aligned with organization's strategic goals.

• Collaborate with technology on futuristic digital opportunities, pre-empt disruptive issues and commercialize innovative use of technologies.

• Continuously improve productivity and efficiency by driving an automation and standardization agenda for the business that enables client outcomes, sustainable growth and scalability.

• Develop and execute the right shoring strategy and continually review opportunities to deliver efficiency and improvements in the US.

• Ensure continual experimentation with the client journey to deliver outcomes that align to the strategy and product backlog.

• Provide regular, timely updates to global and regional management on notable operational developments and issues in the region and drive the resolution of thematic client issues and process issues.

• Act as an escalation point for country level operational or client issues that requires global solutions - identify remedial solutions and oversee timely, efficient implementation.

• Participate in the reviews for multi-location deals and ensure that the best solution is provided and replicated across clients, products and markets.

• Role model a strong, collaborative business relationship between cash delivery teams in operations and service with Regional and Country Business Heads and GBS. Maintain strong lines of communications with Hubs through an effective communication process.

• Manage processes, procedures and policy where there is a more effective way to do things. Escalate issues, blockages, difficulties and trends to the country/regional business head, product managers, COO's and TB country heads as required, collaborating effectively to resolve issues.

• Regular review of business performance metrics to ensure transparency to stakeholders and in line with the long-term business plan.

Skills and Experience

• Business / Product and Processes
• Business / Process Management
• Business - Change Management
• Compliance Policies Standards
• Operational Risk Management
• Service Delivery and Operations Management
  

Qualifications

• Academic or Professional Education/Qualification; University educated (desirable).

• Cross border international experience is required.

• US dollars clearing business experience.

• Experience in payments generally is highly desired.

• Extensive operations experience in cash payments, ideally in US dollars clearing.

• Hands on in Operations.

• Financial Crime Compliance and Sanctions is desired.

• Strong on good on senior stakeholder management

• Strong verbal and written communication skills regarding contact with Senior executive level

• Previous experience in working together with executive level members in the cash business.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Expected annual base pay range for the role is 171,132 USD to 256,699 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers websitewww.sc.com/careers

www.sc.com/careers