Distribution Center Operations Manager at Berlin Packaging in Dallas, TX

Berlin Packaging is the premier supplier of rigid packaging. With over $3 billion in revenue, we grow 5x faster than the overall packaging industry.

Chances are you enjoy products supplied by Berlin Packaging every day! We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis.

Combine that with our “Anything is Possible” mindset and our winning culture, our 2,000+ employees agree, we love it here. Our engagement scores are 2x the national average. And every single employee shares in Berlin’s profitable growth.

In order to continue our record growth streak, we need people like YOU to join our team! Are you up for the opportunity of a lifetime? If so, we are seeking a Distribution Center Operations Manager (DCOM) is ultimately accountable for all operational aspects of the branch’s Distribution Center including customer service, warehousing, inventory management, and/or production. Responsible for building, developing, and motivating a team of account coordinators and warehouse employees to deliver world class customer thrill and maximize profitability. Matrixed accountability to the overall financial success of the branch requires tight partnership with the branch’s sales and supply chain leadership.

Key Accountabilities:

Manage a team of account coordinators, who support outside sales activities through customer service, order management, item availability, and related operations.
Oversee all warehouse operations including safety, quality, inventory management, light assembly, inbound and outbound transportation, and on-time performance.
Provide effective leadership to direct reports; responsible for ongoing development, coaching, support, and performance evaluations.
Partner with sales and supply chain to establish and maintain effective supplier relationships.
Navigate the organization with agility and maneuver as needed. Accept and facilitate change.
Profit and loss (P&L) performance through management of fixed assets (e.g., leases, equipment), operating costs (e.g., labor, working capital), and support of sales activities.
Margin enhancement and cost reductions achieved in conjunction with sales and supply chain groups.
Partner with branch leadership to develop, present, and achieve the annual strategy and budget.
Achieve operating metrics around safety, inventory turns, DSO, on-time, quality, and others, as necessary.
Manage, approve, and enforce stocking agreements.
Ensure teams’ compliance to proper utilization of order management, vendor management, transportation management, and customer relationship management systems.
Facility management and maintenance.
Model the Berlin Values and serve as a champion for The Berlin Culture as defined in the employer and employee portions of the T-Chart.

Knowledge, Skills, Abilities:

Bachelor’s degree in a business-related discipline strongly preferred or equivalent experience required.
3+ years of people leadership experience required.
Demonstrated success managing customer service, warehousing, purchasing, order fulfillment, and/or operations, with profit and loss (P&L) management experience required.
Strong business and financial acumen.
Knowledge and ability to resolve customer account and process-related issues; highly responsive.
Results oriented; has a passion for building winning teams, developing talent, and contributing to a positive, high-performance culture.
Exhibits a tenacious and competitive mindset that drives results.
Displays confidence with humility and exhibits a servant leadership mindset.
Ability to empathize with others and act as a trusted advisor.
Strong interpersonal, communication, and conflict management skills; can influence without authority and partner across functions.
Strong verbal and written communication skills with ability to gain buy-in across the organization.
Robust cross-functional knowledge; shows empathy toward others in different areas of the business.
Excellent problem solving, quality decision making, risk management, and analytical skills.
Highly organized and process oriented with demonstrated success in effective prioritization.
Is flexible; seeks out opportunities for continuous improvement and new ways of working.
Operates with a high sense of urgency; demonstrates strong time management skills; ability to prioritize and follow up.
Self-motivated; demonstrates a strong work ethic; consistently strives to attain goals and seeks self-improvement.
Takes ownership and accountability of a situation and sees it through to resolution.
Experience with Enterprise Resource Planning (ERP) software and Microsoft Office suite preferred.

Working Environment:

Sales and Distribution Center Office and Warehouse

Berlin Packaging offers an outstanding compensation and benefits package including:

1Berlin Shared Ownership Plan
Profit sharing
401(k) with company match
Medical insurance including dental insurance
Health Savings Account (HSA)
Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
Vision insurance options
Paid parental leave for up to 12-weeks
Health club reimbursement
Tuition reimbursement
529 college savings plan
Employee Assistance Program for mental health and well-being
Calm app to improve mental wellbeing
Employee referral program
Company sponsored life insurance with optional voluntary life insurance
Company sponsored short- and long-term disability

We look at candidates’ skills but hire based on traits. We believe in hiring smart, passionate people who are thirsty for knowledge and enthusiastic to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Visit our Careers page for more information on our Anything is Possible culture and Total Rewards offerings.

*This position is not eligible for sponsorship.

*Berlin Packaging maintains a smoke-free workplace.

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