Job Description:
The Role
As the leader of the Fidelity Charitable Experience Design Team, you are passionate about making charitable giving simple and effective. You will contribute to expanding Fidelity Charitable's future growth by leading and managing a team of distributed UX associates to define and deliver end-to-end UX and product initiatives. You are responsible for recruiting, onboarding, and ongoing coaching of UX associates that deliver against a range of scope, time, complexity, and platforms in different lifecycles. You will dig into challenging, ambiguous, human-centered problems that you might not immediately associate with charitable giving to guide and align the team across multiple product lines.
The Expertise and Skills You Bring
* Master's degree AND/OR 5-10+ years of experience in UX Management focused on team management, talent alignment, training, and coaching
* Documented experience in managing UX Delivery including talent/project coordination, strong skills in user-centered design & development methods, and mentoring
* Ability to navigate a complex organization and manage stakeholder relationships to foster Collaboration
* Synthesis -> process expertise-ability to guide UX associates to get to the "why", "how", & actionable insights, through establishing best practices and key frameworks so the whole team can move forward
* Documented experience and ability to lead a multidisciplinary team through the design process in an agile environment - guiding the team through ideation, concept development, testing, iteration, and agile development team alignment
* Excellent communication skills and understanding that at the core of a strong team is trust, adaptability, resilience, and purpose
* A digital portfolio we can review online is required
The Team
The Fidelity Charitable Experience Design team is an established group which partners with business stakeholders across multiple giving experiences, user bases, and other business units across Fidelity. We bring expertise in design research, accessibility, mobile design, Design System creation, strategic discovery and UX design to deliver exceptional experiences for giving. The team is viewed as empowered, human-centered partners working directly with the stakeholders and our Agile teams for the delivery of business outcomes that align to our mission to make giving accessible, simple, and effective.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
