ABOUT THE DEPARTMENT:
The Cambridge Police Department is a dedicated and diverse group of professionals who are committed to working with the community to make the City of Cambridge a safe and desirable place to live, work, pray or visit. Our mission is to partner with the community to solve problems and improve public safety in a manner that is fair, impartial, transparent, and consistent.
ABOUT THE ROLE:
This position is part of the Department’s newly established Body Worn Camera (BWC) Unit. Under the supervision and guidance of the Digital Specialist Manager of the BWC Unit, this position will support the successful operation of the BWC Unit.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core responsibilities of this position include the following:
Supports the unit with maintaining footage (audio and/or visual) and related disclosure requirements according to departmental and City policies, rules and regulations, and related state and federal laws and regulations.
Stores all digital data footage from Body Worn Cameras, Public Safety Cameras, and other technological advancements, ensuring it is available for retrieval by authorized personnel or external agencies, in compliance with relevant Department rules and regulations.
Supports the BWC unit with set up, installation of BWC related equipment where necessary
Troubleshoots and resolves issues related to cameras and their associated audio/visual footage.
Assists with maintaining a complete and cataloged record of all records requests, including but not limited to Public Records Law requests, and all information disseminated to internal CPD sworn personnel and internal partners, and external records requests.
Assists with the identification and redaction of confidential, privileged, private, or exempt documents/video or parts thereof.
Assist with the Department’s benchmarking and goals tracking programs.
Records and resolves issues promptly, ensuring accurate documentation of all actions taken.
Maintains and updates an equipment inventory including system accessories; and proactively identifies any inventory needs.
Addresses and supports requests related to BWCs, public safety cameras, and other relevant technologies.
Under the supervision of the Digital Support Manager deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness in resolving issues.
Collaborate with the Property and Evidence Unit regarding footage that is booked into evidence.
Track and monitor the progress of project activities; report status, risks, issues; recommend adjustments to ensure the ongoing success of the unit.
Collaborate with colleagues in other departments to perform tasks and produce records and reports needed to meet the BWC unit deliverables.
Participates in ongoing training as required.
Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Additional responsibilities could include the following, based on the selected candidate’s skills and experience:
Support the Department’s participation in the Department’s Transparency and the City’s open data portal.
MINIMUM REQUIREMENTS:
Associate degree in Computer Science Information Technology or related field, or equivalent combination of education, experience, and training.
Minimum of three (3) years of experience in the information technology field and/or technical support.
The City of Cambridge’s workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, languages, backgrounds, and ideologies.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Demonstrated knowledge of, and experience with, computers and information technology applications
Self-motivated with superior organizational skills.
Ability to maintain discretion and confidentiality with sensitive information.
Ability to maintain strong attention to detail
Must possess strong interpersonal skills, including excellent customer service skills
Ability to establish and maintain effective working relationships with other City staff both within and outside the Department.
Must be a team player with a flexible attitude
Ability to effectively interface with customers, vendors and the general public.
Demonstrated ability to communicate effectively using verbal, visual, and written means.
Experience working with a diverse range of people including citizens, staff, and City personnel.
PREFFERED SKILLS/QUALIFICATIONS:
Prior experience with Public Safety Agencies and/or Body Worn Cameras preferred
PHYSICAL DEMANDS/ WORK ENVIRONMENT:
Work is conducted primarily in an office environment with fluorescent lighting but also involves meetings in other offices or facilities. Ability to use office equipment efficiently; ability to travel to meetings and site visits in various locations in or around Cambridge. Normal office working conditions with regular extended work hours and/or weekends.
SUMMARY OF BENEFITS:
Competitive health, dental, and vision insurance
Vacation and Sick leave eligible
Paid parental leave
Sick Incentive Pay Eligible
3 Personal days
14 Paid Holidays
Management Allowance, $2,700/year
City employee commuter benefits (T-Pass reimbursement Bluebikes membership, EZRide Shuttle membership)
APPLICATION PROCEDURE:
All applicants must provide the following materials:
Resume
Cover Letter
