QuadMed is looking for a full-time Dental Receptionist to join our team in West Allis, WI.
GENERAL PURPOSE OF JOB
The Dental Receptionist is part of the team dedicated to providing comprehensive, accessible care and innovative practices focusing on wellness and prevention. The Dental Receptionist assists with daily activities of a dental office including greeting patients, telephone coverage, appointment scheduling, patient registration, and patient referrals. This position answers telephone inquiries, directs callers to appropriate personnel, or initiates a triage email for response by dental personnel. Schedules appointments and enters appointment date and time into computerized scheduler. Reviews patient's treatment plans with them and collects copayments.
The Dental Receptionist must be cognizant of the expectations and concerns of QuadMed's dental patients and be able to respond in an empathetic and professional manner.
KEY RESPONSIBILITIES
- Front desk reception
- Greets patients, answers phone, takes concise telephone messages and schedules appointments
- Provides patient with all necessary registration forms and gives instructions on completion of forms.
- Verifies dental and medical insurance benefits
- Processes, codes, and completes insurance claims forms
- Uses communication skills with proper dental and medical terminology
- Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry
- Maintains supplies and equipment
- Maintains confidentiality of the patient PHI and adheres to all HIPAA regulations
- Performs other duties as assigned
JOB REQUIREMENTS
Education:
High School diploma or equivalent
Experience:
- Receptionist and/or healthcare industry experience preferred
- Qualified candidates require a minimum of 1-year dental experience preferred
- Certificates, Licenses, Registrations:
- Current CPR (BLS) certification or must be obtained within 60 days of hire
Knowledge, Skills & Abilities:
- Excellent customer service skills
- Team player, detail oriented, accurate, and efficient
- Strong communication and interpersonal skills
- Work in a fast paced-environment and work well under pressure
- Patient, possess compassion and uphold HIPAA standards
- Dental Terminology preferred
- Dentrix software knowledge is a plus
- Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion
Harry Quadracci was determined to do things differently, and to do them better. In 1991, the visionary print manufacturing CEO founded QuadMed out of the belief that there had to be a better way to provide his employees with access to affordable, high-quality health care. And what started as doing the right thing, ended up sparking a health care revolution. Now 30 years later, we partner with employers across the nation to provide value-driven health and wellness services in or near the workplace. With a focus on breaking down cost, access and quality barriers, we empower employees and their families to live healthier, happier lives.
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
QuadMed and Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. QuadMed and Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. QuadMed and Quad also prohibits harassment of applicants and employees based on any of these protected categories.
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