Location Designation:Hybrid - 3 days per week

Be part of a dynamic team shaping the future of talent at New York Life. As part of Human Resources, you'll contribute to a comprehensive strategy that attracts, develops, and retains top talent. Whether it's identifying future leaders, crafting engaging learning experiences, or fostering a vibrant workplace culture, your work directly empowers individuals and fuels the company's growth. Join us and play a vital role in making New York Life a destination employer for generations to come.

The Talent Management Practices & Employee Listening team at New York Life helps drives the critical business outcome of employee engagement through progressive, value-added talent management processes that maximize employee potential as well as through a comprehensive listening program that ensures the successful delivery of our employee value proposition to all our employees.

Role Overview:
* New York Life is looking for an Employee Listening & Experience Lead to help us ensure our company is delivering on our employee value proposition and driving a world-class experience through our employee practices and processes. In this role, you will engage with various stakeholders across the business to design and lead journey mapping focus groups and workshops, and work with experience owners across the business to develop pragmatic activation plans that enhance the employee experience and drive business outcomes.

What You'll Do:
* Define EX - Design and lead execution of focus groups, structured interviews, workshops, and other interactive techniques to gather a deeper understanding of pain points in the employee experience.
* Illustrate EX - Translate experiential findings and commentary into journey maps, employee personas, and other visualizations of the employee experience.
* Activate EX - Distill EX research into proposals and data-driven presentations that demonstrate the benefit of various employee experience (EX) initiatives and influence experience owners in HR and across the business.
* Advise EX - Research and stay current on the latest employee experience strategies to devise fresh approaches to uncovering insights and actionable results.

What You'll Bring:
* BA/BS degree from a four-year accredited university with specialized training in human-centered design, market research, or similar disciplines.
* 5+ years of experience in consulting, customer experience, or employee experience roles.
* Expertise in structuring and facilitating small-to-medium size group meetings for data/insight collection.
* Ability to coordinate and influence various stakeholders with excellent communication and relationship management skills.
* Strong data visualization skills and the ability to create visually engaging presentations and proposals.
* Passionate about experience management - reads, researches and stays current in trends and innovations in the area, and is willing to speak internally and externally on behalf of NYL.

Pay Transparency

Salary Range:$117,500-$200,000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID:91155