Job Summary

To design, implement, and evaluate Children's Emergency Department (CES) clerical orientation, in-service and staff development programs; to evaluate performance and progress of new team members through their probationary period; to assist others in the design and implementation of staff development; to serve as subject matter expert for unit and MM teams. Performs work that is varied and challenging in character where evaluation, originality or ingenuity is required. Primary activities and decision-making authority are predominantly performed independently affecting clerical operations to a substantial degree. The University Classification for this position is Training Specialist Associate.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day

2:1 Match on retirement savings

Responsibilities*

Administers, organizes, and conducts training and educational programs for all members of the CES clerical team including onboarding new staff. This includes development of materials and resources, identification of preceptors and coordination of interdisciplinary orientation experiences.
Analyze, compare, and evaluate various options for educational programs to ensure staff competency and compliance with Michigan Medicine requirements.
Monitor and evaluate the orientee's performance during the first 6 months of employment and provide remedial orientation/education as determined by ongoing feedback gathered from preceptors and charge clerks and direct observation
Provide weekly updates to the orientee during their probationary period regarding performance progress. Present remediation plans to CES Operations Director and/or Clerical Supervisor when performance is not meeting expectations.
Evaluate outcomes of training and improve/update content based on changing requirements, system updates, and employee feedback.
Identify staff readiness to serve as preceptor, train and monitor preceptor performance by direct observation, staff feedback and orientee progress.
Conduct needs assessments and collaborate with staff and leadership to assess and meet education requirements of the clerical team.
Plan, design, and coordinate in-services, workshops, formal classes, conferences and/or consultation services. Develop, maintain, and administer continuing education program for all clerical staff.
Maintain appropriate training articles on file and in current reference library.
Participate in interview and selection of new clerical team members in collaboration with Clerical Supervisor or designee.
Maintain required documentation of training activities and employee programs.
Perform as a role model in the provision of clerical services. Know and apply the fundamental concepts, practices, and procedures of the CES clerical team, staffing in CES a minimum of 16 hours per week.
Represent the CES Clerical team and all associated process and work flows as subject matter expert for internal and external groups and teams.
Serve as a resource for clerks, staff nurses, physicians, and other health care providers.
Provide for the safety of self and others by adherence to the hospital?s safety guidelines, policies, and practices.
Promote staff awareness and participation in quality improvement activities.
Collaborate with the ED leadership team to implement changes in practice, taking lead for development of resource documents and workflows for the clerical team as well as training plans and follow-up post change.
Initiate and/or participate in data collection and assist in analysis of quality improvement initiatives/PDCA.
Participate in continuous quality improvement by involvement in teams and by implementing changes recommended that impact the clerical team.

Required Qualifications*

Associate's degree in healthcare, education, or related field, or an equivalent combination of education and experience.
Two years' experience in a customer service-oriented position, one year of progressive responsibilities as an ED PSA, one year of progressive responsibilities as an ED PSI
Solid or exemplary performance in all duties and responsibilities as outlined in the ED PSA and PSI position summary
Evidence of demonstrated leadership ability, including team leader, supervisor, or other leadership experience.
Demonstrated skills in conflict resolution, coaching and mentoring.
Demonstrated ability to communicate and collaborate in a manner that fosters teambuilding with all levels of staff and management, both internal and external to the department. Strong ability to work independently and collaboratively with others.
Demonstrated organizational skills, decision-making, and problem-solving skills, managing multiple tasks and projects, and thinking independently.
Demonstrated ability to promote professional working relationships.
Excellent attendance record.
Positive attitude and customer service orientation.
Demonstrated effective preceptor skills.
Proficient use of Microsoft Word, Excel, PowerPoint.

Desired Qualifications*

Bachelor's degree in healthcare, education, or related field.
Experience developing staff education programs and materials.
Working knowledge of university policies, rules, and regulations.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.